How can I get a quote on an order?
Where are you located?
We are located in Jannali, NSW
How long in advanced should I place my order?
We can be quite busy, so to avoid missing out we recommend placing your order at least 4 weeks prior to the date of your event. If it is placed any later, we can't guarantee that we will be able to accommodate your request.
Do you require any payment when we place an order?
Yes! Unfortunately, in the business world, we can experience no-shows. To avoid us being left out-of-pocket, we require a non-refundable 50% deposit on all orders. Once the deposit is made, your order is secure and you can celebrate with a bottle of champagne.
I have sent a quote form, or email with details on my order. Is my order guaranteed?
Not quite! You order is not secure until you receive an invoice and make a non-refundable 50% deposit. Once you have sent your details, we will contact you within 7 days to discuss the details. If you are happy, we will then send you an invoice and the deposit can then be made to secure your order. Keep in mind, if you have not placed an order at least 4 weeks prior to the event date, we cannot guarantee availability for your order.
I don't like chocolate. Do you provide any other flavours?
Well, first we'll ignore the fact that you don't like chocolate. Second, we have a wide range of flavours to suit everyones tastebuds! These include:
- White Chocolate
- Red Velvet
- Orange & Poppyseed
- White Chocolate Raspberry
Those flavours sound fab, but I don't see one I like. Can you do a custom flavour?
At Ivy + Stone, we love to try new things! If you don't see your flavour here, make note of it in your quote form, or send us an email at email@example.com and we can try our best to accommodate you.
I have an image of the design I want. Can I send you that image and you replicate it?
At Ivy + Stone, we do not copy others work, however, you may send us a photo to use as inspiration!
Can we have a cake tasting?
At the moment, we only provide cake tasting for weddings. We provide boxes with nine generous cake samples, express posted to your door. Please click on this link to order your sample box now.
Unfortunately, we are not allergy friendly.
Are cake stands available?
Yes! We do hire them out, however, they incur a refundable cash deposit upon pick up.
I have a question that was not answered here. What is the best way to contact you?
No worries! You can fill out the form under our 'contact us' page and we will get back to you within 7-10 days.