Deposit: 50% non-refundable deposit is required on all cakes within 7 days of the written quote
Balance is due 14 days prior to the event date.
Orders under $100 are to be paid in full up front
Once deposit has been paid, the quoted price remains fixed to the details listed in the quote. However, if changes are made, Ivy + Stone Cake Design reserves the right to amend the quote and re-submit it to the client for consideration.
Delivery and set-up can be arranged by Ivy + Stone Cake Design, or customers may choose to pick up their cakes themselves from our studio in Jannali.
A call out fee will be charged if a client requires set up assistance or repair is needed due to any damage occurring post pick up.
Regrettably, we cannot ship cakes or cupcakes. Cake samples, cookies and donuts can be posted throughout Australia.
We reserve the right to refuse service to any customer at any time for reasons we deem incompatible.
Cancellations will be considered in individual circumstances. A full refund will be issued for cancellations made formally in writing more than 12 full weeks prior to your required delivery date. A cancellation fee or loss of deposit may be charged if cancellation is received less than 4 weeks from your event date.