FAQ.


What style of cakes do you specialise in?

At Ivy + Stone we highly value unique, one-of-a-kind designs tailored to you and your event. We specialise in full coverage ganache and/or fondant icings. We firmly believe that cakes should be fully dressed and as such do not accomodate semi-naked or naked cake designs.

Can I have a buttercream filled cake? 

Unfortunately, we have a hate-hate relationship with buttercream in our studio and as such do not use it within our cakes. The filling we prefer and have on offer is white or dark chocolate ganache. It is just as versatile in terms of design and the flavours can be mixed and matched to compliment your desired cake flavours.

How long in advanced should I place my order? 

We can be quite busy, so to avoid missing out we recommend placing your order at least 6 months prior to the date of your event. Please note that we only take orders a maximum of 1 year in advance.

How much should I expect my cake to cost? 

We have a minimum spend of $200 which is for a 6” single tier cake, providing 12 dessert servings. Prices increase from there based on the the number of servings required, serving size and design.

Can we have our cake delivered? 

We provide a delivery service with all of our orders. Prices vary depending on the distance from from our studio in Jannali. Please note that larger cakes may incur additional set up fees. Alternatively, pick up can be arranged for cakes 2 tiers and less, donuts and cookies.

Can I have fresh flowers on my cake? 

Absolutely! We love working with fresh flowers and are very happy to work with you to match your event . However, we do also provide sugar flowers as an alternative.

Do you require any payment when we place an order? 

Yes! Unfortunately, in the business world, we can experience no-shows. To avoid us being left out-of-pocket, we require a non-refundable 50% deposit on all orders. Once the deposit is made, your order is secure and you can celebrate with a bottle of champagne. 

I have sent a quote form, or email with details of my order. Is my order guaranteed? 

Not quite! You order is not secure until you receive an invoice and make a non-refundable 50% deposit. Once you have sent your details, we will contact you within 7 days to start the quoting process. If you are happy to proceed, we will send you an invoice and the deposit can then be made within 7 days to secure your order.

I don't like chocolate. Do you provide any other flavours? 

Well, first of all we'll ignore the fact that you don't like chocolate. Second, we have a wide range of flavours to suit everyones tastebuds! These include: 

  • Chocolate

  • White Chocolate

  • Caramel

  • Red Velvet

  • Coconut Black Sesame

  • Lemon & Poppyseed

  • White Chocolate Raspberry

  • Apple Cinnamon

  • Rosewater

  • Elderflower

Those flavours sound fab, but I don't see one I like. Can you do a custom flavour?

If you don't see your flavour here, make a note of it in your quote form and we can try our best to accommodate you. 

Can I have different flavour tiers? 

You definitely can. Any cake 2 tiers and above can have multiple flavours.

What is the difference between dessert and coffee sized servings? 

A dessert sized slice of cake is 1”W x 2”L x 6”H.  A coffee sized slice of cake is 1”W x 1”L x 6”H. Please note, this is quite often also referred to as a ‘finger slice’.

A dessert sized slice of cake is 1”W x 2”L x 6”H.
A coffee sized slice of cake is 1”W x 1”L x 6”H. Please note, this is quite often also referred to as a ‘finger slice’.

Do you use foam tiers in your cakes? 

Sometimes! This is most often used to create larger statement cakes. I.e. if you only need a single tier cake but would love to have three tiers, we can add an extra two foam tiers to accomodate your style.

I have an image of the design I want. Can you replicate it? 

At Ivy + Stone, we do not copy others work, however, you may send us photos to use as inspiration! We also recommend sending through your invitation, colour palette, mood board and any other references that you would like us to incorporate into the design.

Can we have a cake tasting?

You sure can. Our sample boxes provide you with ten dessert sized cake samples, express posted to your door. Please click on this link to order your sample box. They are sent out the first week of every month.

Can we book in for a consultation? 

We reserve our consultations for wedding clients only. They are conducted on Sunday mornings at our studio in Jannali. If you are interested in having one, please send us an email or make note of it in your quote form.

Can you provide wedding favours? 

Sure! Our donuts + cookies make the perfect bonbonnieres. They can be bagged or boxed with or without ribbon.

Dietary requirements?

Unfortunately, we are not allergy friendly. Feel free to contact us and we can provide you with some of our trusted allergy friendly suppliers.

Are cake stands available for hire? 

Yes, we do have them available for hire. They require a deposit which is 100% refunded upon their safe return to our studio. Deposit fees start at $100 and can increase from there depending on your stand preference.

Do you provide cake toppers? 

Yes, we work with our trusted friend and supplier Bianca from Communicake It. You are welcome to buy it your self, or let us know and we can organise it for you.

Do you run any classes? 

At the moment, we don’t run any private or group classes. They are in the works and we are hoping to start them in the later half of 2019.

What are your different shipping options for items in your store?

Delivery Zones & Time Frames post processing.

Zone 0 - Australia | (Express) 1-2 Working Days , (Standard) 3-5 Working Days
Zone 1
- New Zealand | 4-6 Working Days
Zone 2
- Europe, Asia, Pacific & North America | 6-13 Working Days
Zone 3 -
Rest of the World | 10-15 Working Days

Please note you will be responsible for an additional import/customs taxes.

I have a question that was not answered here. What is the best way to contact you?

No worries! You can fill out the form under our 'contact us' page and we will get back to you within 7-10 days.